When you buy from the apwellness.com.my website, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.

If you have received faulty or damaged goods:

You may hand any faulty or damaged goods back to the driver at the time of delivery for a refund only or return within 3 days to the ACE PLUS HEALTHCARE SDN BHD with printed delivery documents (with proof of purchase) for a refund or exchange. At the Customer Services desk you can request a refund.

When you return faulty or damaged goods:

Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery. Any refund would take 5-10 working day depending on banking detail requirements from customer.

Cancellation or changes of order

Customer cannot cancel or change any of Customer’s current orders after delivery is arranged. If cases of emergency, the Customer may email [email protected] and we will try our best to help.